Delete your Stepzo account
You can ask us to delete your Stepzo account, and the data linked to it, at any time. Stepzo is published by Digital Matty.
How to request deletion
Send us an email. You don’t need to have the app installed.
- Email services@digitalmatty.com from the address you signed up with.
- Use the subject Delete my Stepzo account.
- We may reply to confirm the request really comes from you.
What is deleted, and what is kept
Deleted for good
- Your account: email address and password
- Your profile: display name and avatar
- All routines, steps and reminder times
- Your history and progress
- Your settings
- Your devices and push notification tokens
- Focus room activity, private rooms you created and reports you sent
Kept for a limited time
- Backups: deleted data can remain in encrypted backups for up to 30 days, until they are overwritten.
- Server logs: technical logs can contain your account ID. They expire on their own within 90 days.
- Purchase records: Apple or Google keep the receipts for purchases made through their stores, under their own policies.
- Anonymous data: usage statistics and crash reports that were never linked to your account.
Routines saved on your phone stay there until you remove them or uninstall the app.
Deleting your account does not cancel a subscription. Subscriptions are billed by Apple or Google, so cancel there as well:
- iPhone: Settings › your name › Subscriptions.
- Android: Google Play › profile picture › Payments and subscriptions › Subscriptions.